Please always address your ticket to the proper department! This saves a lot of time, thus letting us answer your problem faster.
Things to include:
- your name
- your domain name (the one regarding the issue).
- the description of the problem.
- any error messages you received.
- possible ways to reproduce the problem for testing purposes.
- if its an issue, with one of our services please include how you are accessing the service (url, username, password, client application version).
